More than policies. A partnership.
For over a decade, we've been the independent voice Texas families and businesses trust — not because we sell insurance, but because we protect people.
Protection should feel personal.
Diversified Insurance was founded on a simple conviction: insurance shouldn't feel transactional. It should feel like having someone in your corner — someone who knows your name, understands your risks, and has the carrier relationships to actually do something about them.
We live in a world where you can buy insurance from a website in five minutes. But when the storm hits, when the accident happens, when the claim gets complicated — a website can't advocate for you. A call center doesn't know your family. An algorithm doesn't understand that your business is your life's work.
That's why we exist. We're not a tech company selling insurance. We're insurance professionals who use technology to serve you better. The difference matters — especially when it matters most.
Our values, uncompromised.
Advocacy First
We work for you, not the insurance company. Every recommendation, every claim, every conversation is guided by your best interest.
Relationships
We know your name, your family, your business. Insurance is personal to us because it's personal to you.
Excellence
We hold ourselves to the highest standard — in the carriers we represent, the coverage we recommend, and the service we deliver.
Community
We're Texans serving Texans. Our community is your community, and we're invested in protecting both.
Why independent means better.
A "captive" agent works for one insurance company and can only sell that company's products. An independent agent works for you — with access to dozens of top-rated carriers and the freedom to recommend whichever one offers the best coverage and value for your specific situation. That freedom is your advantage. We compare, we negotiate, and we advocate. If your rates climb without justification, we can move you. If a claim gets complicated, we fight for you. You're never locked in, never limited, never alone.
Meet the people behind your coverage.
Real people, real answers. Reach out to any of us directly — we're here to help.
Matt Van Bergen
Owner
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Matt Van Bergen founded Diversified Insurance in 2012 with a simple philosophy: put the customer first and do what you say you're going to do. Since then, he has built the agency around transparency, responsiveness, and follow-through — making insurance easier to understand while helping clients protect what matters most.
Matt graduated from Texas A&M University in 2002 with a degree from the Mays Business School. He brings more than a decade of experience as an agency owner and takes pride in building long-term relationships with his clients and serving as a trusted resource for their insurance needs. Outside the office, Matt married the love of his life in 2010, and together they're raising three kids who keep life busy, fun, and rarely boring. When he's not working, you'll usually find Matt and his family traveling somewhere new, spending time with friends and family, or planning their weekend around whatever football game happens to be on.
Art Sandoval
Agent
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A Texas native, born and raised in the small border town of Brownsville, and a proud father to his first baby boy. With 10 years of experience in the insurance industry, Art started his career as a CSR and worked his way through, learning the ins and outs of insurance from the ground up. Today, as an Agent, he uses that experience to help clients find the right coverage while making the insurance process simple, transparent, and personal.
Madison Hammond
Agent
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Born and raised in Buda and a proud Texas Tech graduate, Madison is excited to help her fellow Texans find insurance coverage that fits their needs and their budget. She believes insurance doesn't have to be complicated, and she's committed to making the process easy, straightforward, and personal. She looks forward to continuing to grow in the industry and building strong, lasting relationships with her clients.
Audrey Welu
Customer Service Representative
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Hello, there! My name is Audrey Welu, and I've worked as a customer service representative for Diversified Insurance since 2018. With prior experience in insurance and the corporate housing realm, I enjoy providing personalized support for both our valued customers and our dedicated DIMI crew. In a nutshell, personally, I'm a literature and music-loving, houseplant fanatic who enjoys staying active, practicing piano, and, above all, spending time with my precious family.
Ayanna Caballero
Customer Service Rep
Ace
Chief Barketing Officer
No email — Ace is off the clock.
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Ace is our English Cream Golden Retriever and arguably the most overcompensated part-time employee at Diversified Insurance. His office hours are strictly Thursdays from 9–2, although his actual productivity window is considerably smaller. His primary responsibilities include greeting clients, boosting office morale, inspecting all incoming lunches, and taking several well-earned naps despite having accomplished very little. Ace specializes in Paw-sonal Lines. He has no email, refuses to answer the phone, frequently sleeps on the job, and maintains a perfect record of zero returned calls. Despite multiple documented performance issues, Ace remains extremely popular with clients and somehow continues to receive glowing annual reviews. Management suspects it's because he's handsome.
About Diversified Insurance
An independent insurance agency is not employed by any single insurance company. Instead, we partner with multiple top-rated carriers, which means we can shop the market on your behalf to find the best combination of coverage and price. If your needs change, if rates increase, or if you simply want to explore options, we can move you to a different carrier without you having to find a new agent. You get choice, advocacy, and continuity — all in one relationship.
Diversified Insurance (DIMI Texas) has been serving Texas families and businesses since 2012. Over more than a decade, we've built relationships with top-rated carriers, navigated countless claims alongside our clients, and earned a reputation for honest, personalized service. Our longevity is a reflection of the trust our clients place in us — and we work every day to earn it anew.
We are a Texas-licensed agency serving clients across the entire state. Whether you're in Austin, Dallas, Houston, San Antonio, Fort Worth, or a smaller community, we understand the specific risks and insurance landscape of your region. From coastal wind exposure to North Texas tornadoes to the unique needs of Texas businesses, our local knowledge informs every policy we write.
Independent agents are compensated through commissions paid by the insurance carriers — not by you. This means you get professional advice, market shopping, and claims advocacy at no additional cost compared to buying directly from a carrier. In fact, because we can compare multiple carriers, we often save our clients money. You get more service, more options, and frequently a lower premium — all at no extra cost.
When you need to file a claim, you call us at (512) 292-3650. We connect you with your carrier's claims department — many of which offer 24/7 reporting — and then we stay involved. We check in on the progress, help you understand the process, and advocate for you if there are delays or disputes. You're never just a policy number to us. When life happens, we're in your corner.
Rate increases after a claim depend on the type of claim, your carrier, your claims history, and how the claim was resolved. Not all claims cause rate increases — for example, comprehensive claims (like glass damage) often don't affect premiums the way at-fault accidents do. We monitor your policies and, if rates do increase, we can shop the market for a better option. That's the independent agency advantage — we're never stuck with one carrier's pricing.
Yes. We offer the full spectrum of personal and commercial coverage: auto, homeowners, life, commercial/business, occupational, and more. Because we handle all your policies, we can identify bundling opportunities, eliminate coverage gaps, and ensure your protection works as a cohesive whole. One call, one agent, one relationship — for everything you need to insure.
Getting started is simple. Click "Get a Quote" anywhere on our site, or call us at (512) 292-3650. We'll have a conversation about what you need to protect, shop multiple carriers for the best options, and present your choices clearly — with no pressure and no obligation. If you choose to work with us, you'll have a dedicated agent for the life of your policies. It's that easy.
Let's start a conversation.
Whether you're shopping for your first policy or reevaluating coverage you've had for years, we'd love to help. No pressure, no jargon — just honest guidance from people who care.